Terms & Conditions

Please read these Terms and Conditions carefully before ordering any product(s) from our website. By placing an order on this site, you agree to be bound by the practices set forth herein.  These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors. If you do not agree to all the terms and conditions of this agreement, do not access the website or use any services. Terms and Conditions may be updated or modified periodically in our sole discretion. Your continued use or access to the website following any future changes signifies your agreement to be bound by our updated Term and Conditions.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Modifications of the services and prices

We reserve the right to modify any services or prices at any time at our sole discretion without notice. Your continued access or use of this Website shall signify your full acceptance of any modifications. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.

Product Purchase

Products purchased directly through this e-commerce site can currently only be shipped to the Australia, Hong Kong, New Zealand, Singapore, Taiwan, and the United States. For orders other shipping destinations, please contact ÉDV at help@edvjewelry.com.

Payment

ÉDV accepts all major credit cards. All payments must be made at the time of confirmation. We will not dispatch the product(s) until we receive the payment in full. We do not hold your payment details anywhere on the site. Your credit card information will be protected with a maximum level of security.

Returns and Exchanges

For ÉDV online purchases, we will accept merchandise in its original condition, unworn, with return tag still attached for a refund when accompanied by the original packaging and original sales invoice. Please note that we cannot accept jewelry that has been worn, used, altered or damaged, and the state of condition at return is determined at by ÉDV at its sole discretion.

How do I initiate a return?

Initiating a return is hassle-free! Please email us at help@edvjewelry.com with your reasons and any other details. A return label will be generated and sent to you. Please note that a charge of US$20 will apply to cover the postage fee. 

If you have any questions regarding exchanges, please feel free to contact help@edvjewelry.com.

How do I initiate an exchange? 

Initiating an exchange is easy! The process is similar to returning a product. Please email us at help@edvjewelry.com with your reasons and any other details. A return label will be generated and sent to you. Please note that a charge of US$20 will apply to cover the postage fee.

For the size that you wish to purchase, please place a new order and we will waive the shipping fee on the exchanged item. 

If you have any questions regarding exchanges, please feel free to contact help@edvjewelry.com.

ÉDV will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.  Credit for jewelry will only be honored if the return instructions above are followed. ÉDV reserves the right to refuse a return for refund of any merchandise that does not meet the above requirements in our sole discretion.

Sizing

Rings are available in sizes 5 - 9. Any other sizes are considered custom and therefore final sale. To inquire about custom rings, please e-mail help@edvjewelry.com. 

Products

Solely driven by aesthetic objectives, ÉDV selects both white and fancy diamonds. White diamonds are typically paired with white gold and fancy diamonds are typically pair with yellow and rose gold.

Error and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and product information. We reserve the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Security

ÉDV uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our gross negligence. ÉDV will never sell e-mail addresses or physical addresses to third parties.

Fine Print

ÉDV is not responsible in case of an adverse event caused by ÉDV products after purchase. Donations amount to select charities will not be disclosed and related information is confidential at ÉDV's sole discretion. 

Contact

Question about the Terms and Conditions could be sent to us at help@edvjewelry.com.

 

Size Guide

Ring Sizing Using A Ring

Ring Sizing Using A String

Bracelet Sizing

Please note that ring sizes listed on this site are US / Canada sizing. Please click here for international ring size conversion.

(For example, if your ring size is 9 in Hong Kong, please choose size 5 on our site.)

 

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